Delivery & Returns

 

DELIVERY POLICY

 

1.  Introduction

This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website and by telephone or email.

 

2.  Free Delivery

All orders will be subject to delivery charges as detailed in Section 4.

 

3.  Countries We Deliver To

We deliver to the UK.

If your country does not come within the above, please send us an email to info@mollyandthewolf.com and we will see if we can arrange delivery for you.

 

4.  Delivery Methods, Periods and Charges

The methods that we use to deliver our products, and the time periods within which delivery is usually completed are as follows:

YOUR LOCATION SHIPPING OPTION DELIVERY METHOD DELIVERY PERIOD DELIVERY CHARGE
UK MAINLAND ADDRESSES STANDARD DELIVERY:ALL ORDERS OF Royal Mail 2nd Class Recorded Delivery or Courier.  This will depend on the size and weight of your parcel. 2 – 3 WORKING DAYS £2.95

 

We aim to dispatch all orders within 1 working day of them being received.  If you place your order after 3pm on a working day, or on a non-working day, your order will be dispatched on the next working day.

The delivery periods set out in this Section 4 are indicative only, and whilst we make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

For international deliveries, please be advised that customs charges and/or import duties are determined by the customs office of the destination country.  Molly & The Wolf has no control over these charges and they vary from country to country.  Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Molly & The Wolf.  For further details of these charges, please contact your local customs office.

 

5.  Delivery Tracking

Delivery tracking is available in respect of all orders.

To track your delivery, enter your tracking number (which is provided in your order confirmation email) into our delivery service provider’s website.

 

6.  Additional Deliveries & Collection

If an initial delivery attempt is unsuccessful:

A card will be posted through your letterbox letting you know that they’ve tried to deliver.

The card will let you know where your parcel is so that you can arrange collection, or re-arrange delivery.

 

7.  Delivery Problems

If you experience any problems with a delivery, please contact us by emailing info@mollyandthewolf.com

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)   you provided the wrong address for delivery;

(b)   there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)   the address for delivery cannot safely be accessed;

(e)   if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)     if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

 

RETURNS POLICY

We understand that from time to time you may wish to return a product to us, and have created this policy to enable you to return products to us in appropriate circumstances.

This returns policy applies irrespective of your geographical location.

This policy does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Sellings) Regulations 2000).

 

1. RETURNS

If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)   we receive the returned product within 14 days following the date of receipt of the product by you;

(b)   the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)   none of the exclusions set out in this policy apply.

 

2. RETURNS PROCEDURE

In order to take advantage of your rights under this policy, you must send an email to info@mollyandthewolf.com stating your order number and reasons for returning your purchase.  We will then email you with our Returns Application Form which you must fill out, print and return to us with the item.

Products returned under this policy must be sent by recorded delivery to:

Molly & The Wolf

7 21 Alaska Buildings

61 Grange Road

London,  SE1 3BD

United Kingdom

 

You will be responsible for paying postage costs associated with returns under this policy.

International customers must mark returned packages “Returned Items”.  Molly & The Wolf will incur import charges and taxes if this is not written on the packaging and customs form.  Failure to write this and your return will also take longer to process.

 

EXCLUSIONS

The following kinds of products may not be returned under this policy:

(a)   any product personalised for you; or

(b)   any product made to order.

 

REFUNDS

We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy, excluding the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

 

IMPROPER RETURNS

If you return a product in contravention of this policy, and you do not have any other legal right to a refund of exchange in respect of that product:

(a)   we will not refund or exchange the product;

(b)   we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.